Management and Strategy

Client Communication

Sprout Video

In this lesson, you will hear a variety of perspectives on the many facets of client communication. As trust directly impacts communication, you will hear about how trust varies depending on the type of project. In difficult conversations, learn about the importance of listening. To build trust and manage tricky situations, learn about transparent, proactive communication of risk factors. On a practical level, you’ll learn about the importance of translating client discussions into action items for the development team, and how the ticket queue can be a great place to capture important discussions and facilitate client communication with the project team.